Front Desk Agent, Clevelander Hotel

Location:Miami Beach, FL
Salary Range:12.00
Employment Type:Full Time
Description:Clevelander Hotel, located in the heart of the South Beach Art Deco district is currently recruiting Front Desk Team Members. The ideal candidate is experienced at providing exceptional service in high-volume life-style hotel environments and is passionate about serving others. If you love to work as part of a team providing game changing guest service in a fast paced work environment, we would love to meet you!

The Front Desk Team Member is responsible for creating exceptional experiences for hotel guests. Service delivery consistently meets the Company’s brand expectations contributing to Clevelander’s over-the-top ambiance and all-out-fun guest experience.

Clevelander is a popular hotel, bar, restaurant and nightlife venue located in the heart of South Beach. Front Desk Team Members will split time between sister properties, Clevelander and Essex House by Clevelander. Both hotels are located in between Ocean Drive and Collins Avenue on 10th Street. Team members can expect full time work, year round in our beautiful boutique hotel environment.

Duties:Duties and Responsibilities:
•Greets guests upon arrival
•Serves as the initial point of contact, checking guests into the hotel and ensuring expectations are met
•Checks guests out of hotel, invites guests to submit feedback and to return for future visits
•Responds to guest requests and dispatches services as needed
•Answers guest phone calls and responds to inquiries
•Prints shift reports from computer
•Performs in-house room audits on each shift
•Retrieves room reservation requests from computer
•Ensures guest’s requests are satisfied and offers concierge services when needed
•Follows up on any correspondence in the department log book
•Informs the Housekeeping Department of special guest requests noted verbally or through reservation requests
•Monitors incoming faxes and/or packages for guests and ensures delivery to guest in a timely manner
•Posts any submitted charges to guest account
•Resolves room status discrepancies with the Assistant Executive Housekeeper
•Reviews all guest arrivals and departures, and communicates with Housekeeping Department
•Assigns rooms to guests as needed for day reservations
•Ensures that the lobby is in a presentable manner
•Maintains and ensures compliance of all policies and procedures
Qualifications:Minimum Qualifications:
•High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division

Knowledge, skills and abilities:
•Knowledge of general hotel practices
•Ability to verbally communicate with others
•Ability to take direction from others
•Ability to operate computer
•Ability to operate basic office equipment, such as faxes, copiers, multi-lined telephones and printers
•Ability to operate Room Management Software, i.e. Fidelio/Opera, Word, Excel, Internet
•Strong interpersonal, organizational and time management skills required

Working Conditions:
Work is not performed in an office environment and requires evening and weekend hours

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