Front Desk Agent - Stiles Hotel

Location:Miami Beach, FL
Salary Range:12.00
Employment Type:Full Time
Description:The Stiles Hotel, located in the heart of South Beach on Collins Avenue, is currently hiring qualified Front Desk team members to join our guest-focused, passionate service team.

The Front Desk team represents the first point of contact for guests. This valued team handles all stages of our guest’s stay and is instrumental in creating exceptional hotel experiences.

With its center-of-everything location , the Stiles Hotel delights free-spirited travelers who appreciate value and laid-back style in South Beach. Surrounded by great restaurants, high-energy nightclubs and live music venues, this South Beach boutique hotel is just steps from the beach in the heart of Miami Beach’s iconic Art Deco District.

Duties:Duties and Responsibilities:

•Greets guests upon arrival
•Serves as the initial point of contact, checking guests into the hotel and ensuring expectations are met
•Checks guests out of hotel, invites guests to submit feedback and to return for future visits
•Responds to guest requests and dispatches services as needed
•Answers guest phone calls and responds to inquiries
•Prints shift reports from computer
•Performs in-house room audits on each shift
•Retrieves room reservation requests from computer
•Ensures guest’s requests are satisfied and offers concierge services when needed
•Follows up on any correspondence in the department log book
•Informs the Housekeeping Department of special guest requests noted verbally or through reservation requests
•Monitors incoming faxes and/or packages for guests and ensures delivery to guest in a timely manner
•Posts any submitted charges to guest account
•Resolves room status discrepancies with the Assistant Executive Housekeeper
•Reviews all guest arrivals and departures, and communicates with Housekeeping Department
•Assigns rooms to guests as needed for day reservations
•Ensures that the lobby is in a presentable manner
•Maintains and ensures compliance of all policies and procedures
Qualifications:Minimum Qualifications:

•High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division

Knowledge, skills and abilities:

•Knowledge of general hotel practices
•Ability to verbally communicate with others
•Ability to take direction from others
•Ability to operate computer
•Ability to operate basic office equipment, such as faxes, copiers, multi-lined telephones and printers
•Ability to operate Room Management Software, i.e. Fidelio/Opera, Word, Excel, Internet
•Strong interpersonal, organizational and time management skills required

Working Conditions:

Work is not performed in an office environment and requires evening and weekend hours

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