Clevelander - Front Desk Agent

Location:Miami Beach, FL
Salary Range:12.00
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Description:Serves as the liaison between guests and the hotel and communicates guest’s requests to the various hotel departments
Duties:Prints shift reports from computer
Performs in-house room audits on each shift
Retrieves room reservation requests from computer
Ensures guest’s requests are satisfied and offers concierge services when needed
Follows up on any correspondence in the department log book
Informs the Housekeeping Department of special guest requests noted verbally or through reservation requests
Monitors incoming faxes and/or packages for guests and ensures delivery to guest in a timely manner
Posts any submitted charges to guest account
Resolves room status discrepancies with the Assistant Executive Housekeeper
Reviews all guest arrivals and departures, and communicates with Housekeeping Department
Assigns rooms to guests as needed for day reservations
Ensures that the lobby is in a presentable manner
Maintains and ensures compliance of all policies and procedures

Qualifications:High school diploma and 2 years work experience in a hotel property with preference in the Rooms Division


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