Security, Safety & Risk - Clevelander
|Location:||Miami Beach, FL|
|Employment Type:||Part Time|
|Description:||Clevelander Hotel, located in the heart of the South Beach Art Deco district is currently recruiting qualified Security, Safety and Risk team members. The ideal candidate has a background in nightlife security, and is familiar with safety and risk best practices, policies and procedures. If you love to work as part of a team providing game changing guest service in a fast paced outdoor work environment, we would love to meet you! |
The Clevelander Safety and Risk team member is responsible for creating exceptional experiences for hotel guests. Service delivery consistently meets the Company’s brand expectations contributing to Clevelander’s over-the-top ambiance and all-out-fun guest experience.
Clevelander is a popular nightlife venue located in the heart of South Beach. Team members can expect full time work, year round in our beautiful outdoor environment.
|Duties:||Duties and Responsibilities:|
•Delivers an enthusiastic, professional greeting to guests upon arrival and departure
•Ensures area around entrances is clean, safe and secure
•Builds relationships with patrons that add to the guest experience
•Maintains and ensures compliance of all policies and procedures
•Investigates all guest and staff complaints and observations
•Serves as a link between the rest of the management team and the staff
•Maintains and updates the files of the Safety & Risk department files and reports
•Ensures the Lost and Found inventory is updated on a daily basis; includes keeping the logbook up to date and making sure that all lost items are securely stored
•Ensures the department’s equipment is maintained, in good working order, and makes the necessary arrangements for repairs when needed
•Maintains confidential trend-file of of team members involved in reported losses, theft and/or fraud
•Makes unannounced spot checks on team members, ensuring performance meets standards at varying days and times
•Reports and notifies management with regards to incidents involving guests or patrons
•18 years of age, high school diploma preferred
• 2 years previous Security, Safety & Risk experience
•Good oral and written communication skills
•Basic knowledge of windows based computers
•Basic First Aid/CPR certified
•State certified and licensed
•Ability to work in a team environment
•Ability to verbally communicate and take direction
•Ability to multi-task in high volume and fast paced work environment
•Ability to remain calm in high stress situations
•Strong attention to detail required
•Work is performed in an outdoor environment.
•Team members should expect to work mostly nights.
•Standing, walking and stair climbing for extended periods of time is required.
•Work hours include weekends and holidays.